Responsible Gambling Policy

At , Canberra, we believe that gambling should always be an enjoyable and entertaining experience. We are deeply committed to promoting responsible gambling and ensuring the well-being of every guest who walks through our doors. This policy outlines our dedication to creating a safe, transparent, and supportive environment for all of our visitors.

Our Commitment

is committed to providing a responsible gambling environment where the safety and welfare of our guests come first. We understand that while most people gamble for fun and recreation, some individuals may develop difficulties that require support and assistance.

As part of our ongoing commitment to responsible gambling, we pledge to:

  • Provide clear and honest information about the risks associated with gambling.
  • Train our staff to identify and sensitively approach guests who may be experiencing gambling-related difficulties.
  • Make responsible gambling resources and self-help tools readily available throughout our premises.
  • Actively collaborate with local and national organisations dedicated to gambling harm prevention.
  • Ensure that our marketing and promotions never target vulnerable individuals or encourage irresponsible gambling behaviour.
  • Maintain a safe, non-judgmental environment where guests feel comfortable seeking help.
  • Continuously review and improve our responsible gambling practices in accordance with Australian regulations and best practices.

We believe that gambling should be a choice made freely, within one's means, and always within healthy boundaries. Our team is here to support you every step of the way.

18+ Age Policy

strictly enforces a minimum gambling age of 18 years old, in full compliance with the laws and regulations of the Australian Capital Territory (ACT) and the Commonwealth of Australia.

We have a zero-tolerance policy regarding underage gambling. To protect young people, we have implemented the following measures:

  • Mandatory ID Checks: All guests who appear to be under the age of 25 will be asked to present valid photographic identification before being permitted to enter any gaming area or participate in any gambling activity on our premises.
  • Accepted Forms of ID: We accept Australian driver's licences, passports, proof-of-age cards issued by the ACT Government, and other government-issued photographic identification documents.
  • Staff Training: All of our staff members receive comprehensive training to identify and handle situations involving potential underage gambling in a respectful and professional manner.
  • Restricted Access: Gaming areas within are strictly off-limits to anyone under the age of 18. No exceptions will be made under any circumstances.
  • Ongoing Vigilance: Our team continuously monitors gaming areas to ensure that no minors are present and that our age policy is being upheld at all times.

If you are under the age of 18, please be advised that you are not permitted to gamble or enter our gaming areas. We appreciate your understanding and cooperation in helping us maintain a safe and lawful environment for all of our guests.

Recognising the Signs of Problem Gambling

We understand that problem gambling can affect anyone, regardless of age, background, or financial situation. It is important to recognise the early warning signs so that you or someone you care about can seek help before difficulties escalate. Problem gambling is a health issue, and there is absolutely no shame in asking for support.

Some common signs that gambling may be becoming a problem include:

  • Spending more money on gambling than you can afford to lose, or borrowing money to fund gambling activities.
  • Feeling a strong urge or compulsion to gamble, even when you do not want to or know you should stop.
  • Chasing losses — continuing to gamble in an attempt to recover money that has already been lost.
  • Neglecting personal responsibilities, work, studies, or relationships due to time or money spent on gambling.
  • Lying to family members, friends, or colleagues about the extent of your gambling activities or financial losses.
  • Feeling restless, irritable, or anxious when attempting to reduce or stop gambling.
  • Using gambling as a way to escape from stress, depression, anxiety, or other emotional difficulties.
  • Continuing to gamble despite repeated unsuccessful attempts to cut back or stop.
  • Experiencing financial hardship, including difficulty paying bills or meeting basic living expenses, as a result of gambling.
  • Feeling guilt, shame, or regret after gambling sessions.

If you recognise any of these signs in yourself or in someone you know, please do not hesitate to reach out for help. You are not alone, and effective support is available. Our on-site staff are always ready to assist you in finding the help and resources you need in a confidential and compassionate manner.

Self-Exclusion and Responsible Gambling Tools

At , we provide a range of practical tools and options to help our guests maintain control over their gambling behaviour. We firmly believe that empowering individuals with the right tools is one of the most effective ways to promote responsible gambling.

Self-Exclusion Programme

Our self-exclusion programme allows guests to voluntarily ban themselves from our gaming areas for a set period of time. This is a powerful and confidential tool for anyone who feels they need to take a break from gambling or who is concerned about their gambling behaviour.

  • Self-exclusion periods can be arranged for a minimum of three months and can be extended indefinitely upon request.
  • Once enrolled in our self-exclusion programme, you will not be permitted to enter gaming areas, and our staff will be notified to enforce this decision in a respectful and discreet manner.
  • To apply for self-exclusion, please speak confidentially with any member of our management team or visit the guest services desk.
  • You may also register for self-exclusion through the ACT Gambling and Racing Commission's multi-venue self-exclusion scheme, which covers multiple licensed venues across Canberra.

Deposit and Spending Limits

We encourage all guests to set personal spending limits before they begin gambling. Our staff can assist you in establishing limits that reflect your personal financial situation and help you stay within your budget.

Time Management

We advise all of our guests to set a time limit before beginning a gambling session and to take regular breaks. Our staff can provide courtesy reminders to help you keep track of the time you spend in our gaming areas.

Reality Checks

We encourage guests to take regular breaks, step away from gaming areas, and reflect on their gambling activity. Our staff are trained to offer non-intrusive check-ins and friendly reminders to help guests maintain perspective.

Cooling-Off Periods

If you feel that you need a short break from gambling but do not wish to pursue a full self-exclusion, we can arrange a cooling-off period during which you will be temporarily restricted from accessing our gaming areas. Please speak with a member of our team for more information.

Responsible Gambling Brochures and Resources

Printed information about responsible gambling, problem gambling support services, and self-help resources are available free of charge at our guest services desk, throughout our gaming areas, and in other key locations across our property.

Support Services and Helpline Numbers

If you or someone you know is struggling with gambling, help is available right now. Reaching out for support is a sign of strength, not weakness. The following organisations provide free, confidential, and non-judgmental support to individuals affected by problem gambling, as well as their families and loved ones.

Australian Support Services

  • Gambling Help Online (Australia): A free national service providing 24/7 online counselling and support for people affected by gambling.
    Website: www.gamblinghelponline.org.au
    Phone: 1800 858 858 (free call, available 24 hours a day, 7 days a week)
  • ACT Gambling Support Service: Provides free and confidential counselling, information, and support to Canberra residents experiencing gambling-related difficulties.
    Phone: (02) 6205 3440
    Website: www.health.act.gov.au
  • Lifeline Australia: Provides crisis support and suicide prevention services, including support for those experiencing gambling-related distress.
    Phone: 13 11 14 (available 24 hours a day, 7 days a week)
    Website: www.lifeline.org.au
  • Beyond Blue: Provides information and support for anxiety, depression, and other mental health concerns that may be connected to problem gambling.
    Phone: 1300 22 4636 (available 24 hours a day, 7 days a week)
    Website: www.beyondblue.org.au
  • Gamblers Anonymous Australia: A fellowship of individuals who share their experience, strength, and hope with each other to recover from a gambling problem.
    Website: www.ga.org.au
  • Financial Counselling Australia: Provides free financial counselling to help individuals manage debt and financial difficulties related to gambling.
    Phone: 1800 007 007 (National Debt Helpline)
    Website: www.ndh.org.au

International Support Services

  • GamCare (United Kingdom): The leading provider of information, advice, and support for anyone affected by problem gambling in the UK.
    Phone: 0808 8020 133 (free helpline, available 24 hours a day, 7 days a week)
    Website: www.gamcare.org.uk
  • BeGambleAware (United Kingdom): A leading charity committed to keeping people safe from gambling harms, offering a range of tools, resources, and support services.
    Phone: 0808 8020 133 (free helpline, available 24 hours a day, 7 days a week)
    Website: www.begambleaware.org
  • National Council on Problem Gambling — NCPG (United States): The leading national advocate for programs and services to assist problem gamblers and their families.
    Phone: 1-800-522-4700 (National Problem Gambling Helpline, available 24 hours a day, 7 days a week)
    Text: Text "NCPG" to 53342
    Website: www.ncpgambling.org
  • Gordon Moody Association (United Kingdom): Provides residential treatment and support for people with severe gambling problems.
    Phone: 01384 241 292
    Website: www.gordonmoody.org.uk
  • Gambling Therapy (International — Gordon Moody): A global online support service offering free practical advice and emotional support to anyone affected by problem gambling, regardless of their location.
    Website: www.gamblingtherapy.org

If you are in immediate distress or experiencing a mental health crisis related to gambling, please call emergency services on 000 (Australia) or your local emergency number immediately. You matter, and help is always available.

Our Promise to You

At , we want every visit to be a positive and enjoyable experience. We are deeply committed to fostering a culture of care, respect, and responsibility within our venue. Our team is always here to listen, support, and guide you — without judgement.

If you ever feel concerned about your gambling or the gambling of someone you care about, please do not hesitate to speak with any member of our staff. All conversations will be treated with the utmost confidentiality and compassion.

Remember: gambling is meant to be fun. Please gamble responsibly, stay within your limits, and never gamble more than you can afford to lose. We are here to help you enjoy your time with us safely.

This Responsible Gambling Policy is reviewed and updated regularly in accordance with ACT legislation, the Interactive Gambling Act 2001 (Cth), and the latest guidance from the ACT Gambling and Racing Commission.